• Encomium PR

Communicate and Communicate Well

Corporate communication is one of the most important keys to the success of any organisation. There are two types of communication in the corporate sector one is digital communication and the other is the interpersonal communication. Here are some of the tips which can be imbibed in the corporate communication for better interaction in the workplace.

In the process of Digital Communications

Dealing Emails – While dealing with business associates, partners and clients, it’s always better to be formal unlike your birthday invites to your friends where you can afford to be sparing in your vocabulary. This is important to avoid miscommunication on your work front. The emails should be dealt as if they are real letters rather than just a digital message.

Rechecking to avoid Obscurity – Editing your note after jotting them down is an important step. It is also effective in providing clarity in the communication process, for the message in your head which sounded perfect could be confusing for the person receiving it.hence it is always advisable to recheck your message before sending them.

Archiving Emails – Creating folders to save old emails which could be needed by you again in the future is a very productive way of saving time. Having an old email backed up handily in an archive is useful in saving a lot of time which can be used for some other productive work.

The Accuracy of Facts – it is essential to be sure about your facts as erroneous facts imply that you haven’t done your homework well. So it’s vital that the facts are re-checked before they are being sent.

The process of Interpersonal Communication

In-Person Meeting – A face to a name and a palm to a palm is by far the best way to communicate complex ideas and make a good impression hence getting up from the computers and accepting one on one meetings is a very good way to improve corporate communication.

Listening Attentively – Good communication begins with the understanding of what the other person is talking about. Always listening and give undivided attention, instead of trying to interject too quickly with your own thoughts.

Speech should be the Centre – One should always think before speaking. The speech patterns shouldn’t be cluttered with “umms” and “ahhs,” All these makes the meeting of face to face lose its purpose.

Focus on Target – Don’t lose your focus on topics that are unnecessary to why you the meeting has been fixed in the first place. For the train of thought gets easily derail, but business communication differs from interpersonal communication. There will always be a point you’re trying to get across, and sticking to it is the best.

Avoid Personal Communication – Keeping professional boundaries defined is important in business communication. Being friendly with the people with whom you’re working is good but not too friendly. Be polite and engaging, but abstain from being too much personal.

Recognising the Effort of People – People always want to feel that their opinions are important – even if you don’t agree with them. Keeping the conversation on track is very important. When a contrary opinion is being suggested and you feel which is not relevant, thank the person for their suggestion and the explanation why that suggestion is not relevant.

Repeat – There is an age-old adage about good communication which is based on human psychology. Our brain is set up to remember things in a specific order. Items with primacy (the first in a list) and items with recency (the newest items) will always be remembered above anything else. So by introducing the “big ideas” in the beginning of the conversation and at the end, chances that your recipient will remember what you’ve told them is doubled.

Enquire – Questions are helpful in generating ideas and tangents in discussions that enables to bring out the different aspects of a topic that could have gone unnoticed, therefore brew the habit of probing questions at least one or two in every business conversation.

Follow Up – Keeping follow up either in person or in writing after the issue is being discussed is vital to ensure that the on the other end of the conversation understood the points and is able to undertake any further tasks that the communication needed.

The element of Humour – Clarity in thought and simplicity in the presentation is way more important than the element of humour in the speech, so don’t stress out if you are not very good at it.

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